Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center, has all concluded that 85% of job success comes from having well-developed soft skills and people skills, and only 15% of job success comes from technical skills and knowledge (hard skills).

What are soft skills, anyway? Soft skills are personal attributes that allow us to effectively relate to others. Applying these skills helps us build stronger work relationships, work more productively, and maximize our career prospects. 

Communication is the most important soft skill because all other soft skills are built on the ability to communicate clearly and professionally. Communication is more than just sending a message – it is also the ability to receive messages, listen actively, and “hear” what isn’t being said.

This skill is especially important for doctors because when doctors use communication skills effectively, both they and their patients benefit:
           Firstly, doctors identify their patients' problems more accurately.
           Secondly, patients experience the healing power of their doctor’s full attention, to feel valued, cared for, respected, and understood.
           Thirdly, patients are more likely to adhere to treatment and to follow advice on behavior change. 
           Finally, doctors' own wellbeing is improved.

I am Dr. Natalia Ilyashenko, I help you to develop your communication skills and learn how to:

  • Express your thoughts clearly, effectively, and persuasively.
  • Actively listen and "hear" what has not been said.
  • Make the most of your first impression.
  • Help people feel comfortable with you.